# Truist Bank

> Source: https://docs.barcoder.ai/docs/wallets/truist
> research date 2026-05-30 · extracted at 2026-10-03
> Publisher: Barcoder — encyclopedia of QR, barcode and payment-code standards

Specifications:
- [Truist — official](https://www.truist.com/)

## Overview

**Truist Bank** is **the US's 6th-largest bank** + **formed Dec 6, 2019 via merger of equals between BB&T Corporation + SunTrust Banks Inc.** (biggest bank merger since 2008 financial crisis) <sup>[1][1], [2][2], [United States report](https://docs.barcoder.ai/docs/payments/US)</sup>. **2025 baseline**: **Mobile accounts for 62%+ of total Truist bank transactions** + **Q4 mobile app users +9% YoY** + **post-October 2022 deadline switching legacy BB&T accounts to unified Truist platform**.

**Distinctive Truist positioning** <sup>[1][1], [3][3]</sup>:
- **US 6th-largest bank** post-December 6, 2019 BB&T + SunTrust merger
- **Biggest US bank merger since 2008 financial crisis**
- **Mobile accounts for 62%+ of total Truist bank transactions** — distinctive mobile-dominant customer behavior
- **Truist Mobile App** combines best features from BB&T + SunTrust legacy products
- **2024-2025 mobile users +9% YoY** (Q4 2023 baseline)
- **2025 J.D. Power Mobile App Satisfaction**: Truist's BB&T app previously topped J.D. Power mobile banking satisfaction study

## History

**1872 — Branch Banking and Trust Company (BB&T) founded** in North Carolina — distinctive US Southeast banking heritage.

**1891 — SunTrust Banks founded** in Atlanta, Georgia.

**February 2019 — BB&T + SunTrust announce merger of equals** ($66B all-stock deal).

**December 6, 2019 — BB&T + SunTrust merger completes** to form Truist Bank <sup>[2][2]</sup> — distinctive **biggest US bank merger since 2008 financial crisis**.

**2020 — Truist Mobile App launches**.

**October 2022 — Truist deadline for switching legacy BB&T accounts to unified Truist platform**.

**2025 — Truist 6th-largest US bank + mobile 62%+ of total bank transactions + Q4 mobile users +9% YoY (Q4 2023 baseline)** <sup>[1][1], [3][3]</sup>.

## Ownership & operator

**Operating entity**: **Truist Financial Corporation** (NYSE: TFC); Truist Bank banking subsidiary.

**Major shareholders**: **BlackRock + Vanguard + State Street + various institutional + NYSE public float** (widely held).

**Regulators**: **OCC + Federal Reserve + FDIC + CFPB**.

## Technical integration

Truist Mobile App (iOS + Android; combines best features from BB&T + SunTrust legacy products) + truist.com + Truist cards (Visa + Mastercard) + Truist branch network (BB&T + SunTrust combined Southeast US footprint); Zelle US bank consortium; Truist Self-Service (mobile-dominant customer service push).

## Users & growth

**2025**: Truist 6th-largest US bank by assets; mobile 62%+ of total bank transactions; Q4 mobile users +9% YoY (Q4 2023 baseline); post-Oct 2022 BB&T legacy accounts migrated to unified Truist platform.

## Use cases

US retail + credit + auto + home lending + wealth management + insurance + business banking via Truist Mobile App + truist.com + cards + branches (BB&T + SunTrust combined Southeast US footprint); Zelle P2P; Truist Self-Service mobile-dominant customer service.

## Implementations & partners

**Operator**: Truist Financial Corporation (NYSE: TFC); Truist Bank.

**Major US banking competitors**: [Chase Mobile (JPMorgan Chase)](https://docs.barcoder.ai/docs/wallets/chase-mobile) + [Bank of America](https://docs.barcoder.ai/docs/wallets/bank-of-america) + [Wells Fargo Mobile + Fargo virtual assistant](https://docs.barcoder.ai/docs/wallets/wells-fargo) + [Citi Mobile (Citigroup)](https://docs.barcoder.ai/docs/wallets/citi-mobile) (US Big-4); [U.S. Bank (USB)](https://docs.barcoder.ai/docs/wallets/us-bank) + [PNC Bank](https://docs.barcoder.ai/docs/wallets/pnc-bank) + [Capital One Mobile](https://docs.barcoder.ai/docs/wallets/capital-one) + TD Bank US + HSBC USA (US Top-10).

**Zelle bank consortium**: Truist participant.

**Regulators**: OCC + Federal Reserve + FDIC + CFPB.

## Fun facts

- **US 6th-largest bank** post-December 6, 2019 BB&T + SunTrust merger.
- **Biggest US bank merger since 2008 financial crisis**.
- **December 6, 2019 BB&T + SunTrust merger completed** ($66B all-stock deal).
- **1872 BB&T founding in North Carolina** + **1891 SunTrust founding in Atlanta** — distinctive US Southeast banking heritage.
- **Truist Mobile App combines best features from BB&T + SunTrust legacy products**.
- **Mobile accounts for 62%+ of total Truist bank transactions** — distinctive mobile-dominant customer behavior.
- **October 2022 Truist deadline for switching legacy BB&T accounts to unified Truist platform**.
- **Q4 mobile app users +9% YoY** (Q4 2023 baseline).

## Comparison

| Feature | Truist | [Chase Mobile (JPMorgan Chase)](https://docs.barcoder.ai/docs/wallets/chase-mobile) (US #1 rival) | [U.S. Bank (USB)](https://docs.barcoder.ai/docs/wallets/us-bank) (US #5 rival) | [PNC Bank](https://docs.barcoder.ai/docs/wallets/pnc-bank) (US Top-10 rival) | [Capital One Mobile](https://docs.barcoder.ai/docs/wallets/capital-one) (US credit card leader rival) |
|---|---|---|---|---|---|
| Operator | **Truist Financial Corporation (NYSE: TFC); Truist Bank** | JPMorgan Chase & Co. (NYSE: JPM) | U.S. Bancorp (NYSE: USB) | PNC Financial Services Group (NYSE: PNC) | Capital One Financial (NYSE: COF) |
| Type | **US 6th-largest bank post-Dec 6 2019 BB&T + SunTrust merger + biggest US bank merger since 2008 financial crisis + mobile 62%+ of total bank transactions** | US #1 by assets + Chase Mobile + J.P. Morgan Wealth + Chase UK | US #5 + Javelin Best Mobile 2nd year | US Top-10 + PNC Virtual Wallet + 2021 BBVA USA acquisition | Major US credit card issuer + Café concept |
| Country | US | US + GB | US | US | US + CA + GB |
| Distinctive | **1872 BB&T founding NC + 1891 SunTrust founding Atlanta; Dec 6 2019 BB&T + SunTrust merger formed Truist (biggest US bank merger since 2008 financial crisis); $66B all-stock deal; Oct 2022 deadline for BB&T legacy accounts migration to unified Truist platform; mobile 62%+ of total bank transactions** | 1799 Manhattan Company predecessor; 91M+ customers | 1863 First National Bank of Cincinnati; Elavon merchant payment processor subsidiary | 1845 Pittsburgh Trust; Jun 2021 BBVA USA acquisition expanded US Sunbelt | 1988 founding by Richard Fairbank + Nigel Morris |

## Status

**Active, US 6th-largest bank post-December 6, 2019 BB&T + SunTrust merger** <sup>[1][1], [2][2]</sup>:
- **Truist Financial Corporation (NYSE: TFC); Truist Bank** since December 6, 2019 (BB&T + SunTrust merger; original BB&T 1872 NC + SunTrust 1891 Atlanta).
- **Biggest US bank merger since 2008 financial crisis** ($66B all-stock deal).
- **Mobile accounts for 62%+ of total Truist bank transactions**.
- **OCC + Federal Reserve + FDIC + CFPB regulated**.

## Sources

[1]: https://www.customerexperiencedive.com/news/truist-digital-engagement-client-experience/705228/ "Truist pushes self-service as mobile dominates total transactions — CX Dive"
[2]: https://www.housingwire.com/articles/truist-is-here-bbt-suntrust-complete-merger/ "Truist is here: BB&T, SunTrust complete merger — HousingWire Dec 6 2019"
[3]: https://www.bankingdive.com/news/truist-bbt-app-customer-satisfaction-award-jd-power/579558/ "Truist's BB&T app tops J.D. Power mobile banking satisfaction study — Banking Dive"
[4]: https://www.truist.com/ "Truist — official"
[us-cro]: https://docs.barcoder.ai/docs/payments/US

- [1] [Truist pushes self-service as mobile dominates total transactions — CX Dive][1]
- [2] [Truist is here: BB&T, SunTrust complete merger — HousingWire Dec 6 2019][2]
- [3] [Truist's BB&T app tops J.D. Power mobile banking satisfaction study — Banking Dive][3]
- [4] [Truist — official][4]
- <sup>[United States report](https://docs.barcoder.ai/docs/payments/US)</sup> In-corpus: `reports/countries/US-united-states.md`

## Source

Biography extracted from [truist.md](https://docs.barcoder.ai/source/wallets/truist). See `matrix.md` for standards-support matrix if present.